Privacy Policy for GrandHavenArea.com

Effective Date: March 9, 2026

GrandHavenArea.com, a DBA of Team Benson, LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (GrandHavenArea.com or any affiliated sites), use our services, or interact with us via SMS, email, or mobile applications. By using our services, you consent to the practices described herein. We provide consulting services to help established businesses integrate AI tools into their workflows for improved effectiveness, efficiency, and profitability. Our practices comply with applicable laws, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) where relevant, and federal CAN-SPAM Act.

1. Information We Collect We collect information to provide and improve our services. This includes:

• Personal Information You Provide: Name, email address, phone number, company name, job title, business contact details, and payment information (e.g., billing address, credit card details via secure processors). This is collected when you contact us, schedule consultations, subscribe to newsletters, or purchase services.
• Business-Related Information: Details about your company's workflows, AI integration needs, and performance data shared during consultations.
• Automatically Collected Information: IP address, browser type, device information, operating system, pages visited, time spent on pages, and referral sources via cookies and analytics tools.
• Communication Data: Information from emails, forms, or SMS interactions, including message content and timestamps.
• Mobile Data: If using our mobile-optimized site or app, device ID, location data (if enabled), and app usage data.

We do not collect sensitive personal information (e.g., health data, racial/ethnic origin) unless voluntarily provided for business purposes and with explicit consent.

2. How We Use Your Information We use collected information for legitimate business purposes:

• To provide services, such as AI workflow consultations, recommendations, and follow-ups.
• To communicate with you, including service updates, newsletters, and promotional offers (with opt-out options).
• To process payments and manage accounts.
• To analyze usage trends, improve our website/services, and personalize experiences (e.g., tailored AI integration advice).
• For internal operations, like troubleshooting, data analysis, and research (anonymized where possible).
• To prevent fraud, ensure security, and comply with legal obligations.

We do not use your data for automated decision-making that produces legal effects without human oversight.

3. SMS Opt-In Details By providing your phone number and opting in (e.g., via checkbox or keyword like "START"), you consent to receive SMS messages from us for marketing, service updates, or two-way messaging related to AI consultations.

• Frequency: Variable, based on your engagement (e.g., 1-4 messages/month).
• Costs: Standard message/data rates apply.
• Opt-Out: Reply "STOP" to unsubscribe, "HELP" for assistance, or follow unsubscribe links. After opt-out, we may send a single confirmation message. You can opt back in by texting "START."
• Carriers: Supported by major U.S. carriers; T-Mobile/iOS may not support all features.
• Privacy: SMS data is treated as personal information per this Policy. We do not share with third parties except service providers (e.g., Twilio) under strict agreements.

Consent is not required for purchase. Michigan residents: See user rights below for revocation options.

4. Cookies & Tracking Practices We use cookies, pixels, and similar technologies for functionality, analytics, and advertising:

• Essential Cookies: Necessary for site operation (e.g., session management). No consent required.
• Analytics Cookies: Google Analytics to track usage (anonymized IP). Opt-out via browser settings or tools like Google Analytics Opt-Out.
• Marketing Cookies: For personalized ads on third-party sites (e.g., Google Ads). Managed via consent banner.
• Third-Party Trackers: Embedded content from partners (e.g., YouTube videos) may set cookies.

You can manage preferences via our cookie banner, browser settings, or Do Not Track signals (honored where possible). Disabling cookies may limit functionality.

5. Data Security and Handling We prioritize your data security with industry-standard measures:

• Technical Safeguards: Encryption (TLS/SSL for transit, AES-256 at rest), firewalls, access controls, and regular security audits.
• Organizational Measures: Employee training, data minimization, and retention limits (e.g., delete inactive accounts after 2 years).
• Breach Response: If a breach occurs, we notify affected users and authorities as required by law (e.g., within 72 hours under GDPR).
• Data Retention: Personal data kept as long as needed for services/legal purposes, then securely deleted or anonymized.
• International Transfers: Data stored in U.S. servers (AWS/Google Cloud). EU/UK users: Standard Contractual Clauses ensure GDPR adequacy.

No system is impenetrable; we cannot guarantee absolute security.

6. User Rights You have rights regarding your data (varies by location):

• Access, Correction, Deletion: Request via team@grandhavenarea.com. Verified requests processed within 45 days (extendable).
• Opt-Out of Sharing/Sales: We do not sell data. Opt-out of sharing for targeted ads via email.
• CCPA/CPRA Rights (CA residents): Know, delete, opt-out of sale/sharing (no sales occur). Non-discrimination for exercising rights.
• GDPR Rights (EU/UK): Withdraw consent, object to processing, data portability.
• Michigan-Specific: Under state law, rights to know and delete personal data collected online.

Submit requests with identity verification. Appeals: Reply to our response email.

7. Mobile Information Sharing Statement No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For mobile access (website or future apps):

• We collect device info, precise location (with consent), and usage data as described above.
• Shared only with analytics providers (e.g., Firebase) and service partners under this Policy.
• Location data used for localized content (e.g., U.S.-focused AI tools); deleted post-session unless consented.
• App Permissions: Camera/microphone only if explicitly granted for features (e.g., document upload); not shared externally.

Children's Privacy Our services are not for children under 16. We do not knowingly collect their data.

Changes to This Policy We may update this Policy. Posted changes effective upon publication; significant updates emailed to subscribers.

Contact Us Questions? Email team@grandhavenarea.com or mail: Team Benson, LLC, Attn: Privacy Officer, 17120 Timber Dunes Drive, Grand Haven, MI.